The Role of Mental Health First Aiders in the Workplace

Jo Loly delivering training

According to the Health and Safety Executive, stress, depression or anxiety disorders

accounted for the majority of days lost due to work-related ill health in 2023/24, 16.4 million.

The average number of days sick leave taken was 21.1.

Within the working environment, mental health has become a key component of employee

well-being. As organisations strive to create healthier and more inclusive workplaces, the role

of Mental Health First Aiders (MHFAs) has emerged as an invaluable asset. These trained

individuals play a crucial role in promoting mental wellness, supporting employees in need,

and contributing to a more productive and cost-effective workplace.

What Are Mental Health First Aiders?

Mental Health First Aiders are employees who have undergone specialised training to

recognise the signs and symptoms of mental health challenges. Much like physical first

aiders, MHFAs are not medical professionals but are trained to provide immediate support,

offer a listening ear, and direct individuals to professional help when necessary. Their

primary aim is to create a safe and supportive environment where mental health is openly

discussed and addressed.

Benefits of Having Mental Health First Aiders

1. Supporting Employees in Crisis

MHFAs are often the first point of contact for employees struggling with mental health issues

such as anxiety, depression, or stress. By providing immediate support and reassurance, they

can help employees feel understood and less isolated. This early intervention can prevent

issues from escalating and reduce the likelihood of long-term absenteeism.

2. Promoting a Culture of Openness

The presence of MHFAs sends a strong message that mental health is a priority for the

organisation. By normalising conversations around mental health, MHFAs help reduce

stigma and encourage employees to seek help without fear of judgment.

3. Improving Employee Retention and Satisfaction

When employees feel supported and valued, they are more likely to stay with their

organisation. MHFAs contribute to a workplace culture that prioritises well-being, leading to

higher levels of job satisfaction and loyalty.

The Business Case for Mental Health First Aiders

Investing in Mental Health First Aiders is not just a moral imperative; it also makes sound

business sense. Here’s how MHFAs can help reduce costs and increase productivity:

1. Reducing Absenteeism and Presenteeism

Mental health issues are a leading cause of absenteeism and presenteeism (when employees

are physically present but not fully productive). By addressing mental health concerns early,

MHFAs can help reduce the number of lost workdays and improve overall efficiency.

2. Lowering Healthcare Costs

Early intervention often prevents mental health issues from worsening, which can lead to

lower healthcare costs for the organisation. Employees who receive timely support are less

likely to require expensive treatments or extended leave.

3. Boosting Productivity

A mentally healthy workforce is a productive workforce. Employees who feel supported are

better able to focus on their tasks, collaborate with colleagues, and contribute to the

organisation’s goals.

How we can help Implement Mental Health First Aid in Your Workplace

1. Train the Right People 

Identify employees who are empathetic, approachable, and

willing to take on the responsibility of being a Mental Health First Aider. We will then

provide them with accredited training to ensure they are equipped with the necessary

skills.

2. Create Clear Policies 

Establish guidelines on how MHFAs will operate within the

workplace. Ensure they have the support of management and clear pathways for

escalating serious concerns.

3. Raise Awareness 

Promote the role of MHFAs throughout the organisation so

employees know who they can turn to for support. Use internal communications,

posters, and team meetings to highlight their availability.

4. Provide Ongoing Support 

Being an MHFA can be emotionally demanding. We offer

regular check-ins, additional training, and access to resources to ensure they are well-

supported in their role.

Conclusion

Mental Health First Aiders are a vital component of a modern, inclusive workplace. By

providing immediate support, fostering a culture of openness, and contributing to cost savings and productivity gains, they offer benefits that extend far beyond individual employees.

Organisations that prioritise mental health through initiatives like MHFAs not only

demonstrate their commitment to their workforce but also position themselves for long-term

success. Investing in mental health is not just the right thing to do—it’s the smart thing to do. Discover more about the training provided by Calming Connections by visiting their website here. You can also find out more about bespoke training packages combining the expertise of Liz Day and Jo Loly here.